Money Business

First, you need a place to vent or tout your triumphs. We've all been there. First and Third person. Maybe you were the customer that "got served". Maybe you were the sales person dealing with the latest Bigger-Better Idiot. Maybe everything was unexpectedly wonderful. In short tell me about your extreme customer service experiences, both good and bad. If you like the site, tell your friends. If you hear a story that would be appropriate, please refer the persons involved to www.retailmadness.com. Please limit your submissions to those incidents to which you were a witness or participant.

Second, I need data for my book about customer service. It's important that the information be accurate and verifyable to the extent possible. That means at least an approximate time, location, business(es) involved. All names will be changed to protect the guilty, so go ahead and say your piece. If you want to be anonymous, you will be by default. If, on the other hand, you want your name in print, just add something in your post along the lines of "It's okay to print my name and city."

Thanks for your time and contribution... Check back for more unbelievable stories of the good, the bad and the ugly in customer service interaction.